Gretchen L. Kriesen (2008) suggests that all organizations should commit to the evaluation and improvement of their operations. One way to do so is using a Behavior Systems Analysis (BSA), which evaluates three levels of a organization's systems & processes:
- Organizational Level - Is change necessary? If so, what are we aiming to change?
- Process Level - What needs to change in how we do things today?
- Performer Level - Do our people have all the resources they need to meet requirements?